A customer has a question about your product or service.
It sends an e-mail to your support address.
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The e-mail received is analyzed and a label is assigned according to the urgency of the request and the right department involved. A response is drafted automatically by an artificial intelligence model and put in draft form for review by customer support.
The customer support team member reviews the request and the e-mail drafted by the automation. He adapts it to the situation and responds to the customer's request.
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Based on feedback received from customer support managers, we are training the artificial intelligence model to achieve better classification and write more appropriate e-mails.
Managing support emails can be a grueling and time-consuming task for your team.
This strategy speeds up the processing of requests, assisted by an artificial intelligence model in collaboration with your customer support team.
Productivity gains achieved through better classification of customer requests and automated drafting of responses.
Improved customer satisfaction can be achieved with faster response and resolution times.
Schedule a call with a member of our team to find out how to implement this type of playbook in your organization.
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